My Scratch Offs prides itself on quality and customer satisfaction, and has been proudly doing so since 2008. All of our products are guaranteed to be of the highest quality and free of damage or defect. If you are unsatisfied with your purchase in any way, please let us know within 30 days of receipt. We will do everything in our power to make Scratch entire YOUR LETTERS and BONUS LETTERS to reveal 20 letters. For each letter revealed in the YOUR LETTERS and BONUS LETTERS area, scratch that same letter each time it is found in the CROSSWORD puzzle. Scratch 3 or more complete words in the CROSSWORD puzzle and win the corresponding prize found in the PRIZE LEGEND.